Table JX and Oracle?

Does anyone use this component to connect to oracle database, and can you give me some help ...
Support team members, if you read this, there is a possibility that a component is repaired or to return the money because I have something that is wrong. Purchased for Oracle, but displays blank lines.
why do not you answer?
Peđa

Želim vam vsem srečno novo leto in vam predlagam, naredite naslednje:
Oracle, Support
zato, ker nihče ne dela, in drugi ne želi, da bi povedal.
Niste vredni, da ni nobenega odgovora. Zelo neprofesionalno.
Vse najboljše še enkrat,
Pedja


I wish you all a happy new year and I suggest you do the following:
Oracle, support
because one does not work, and the other does not want to be told.
You are not worthy even to answer. Very unprofessional.
All the best once again.
Pedja